The app also will not let me submit my review. Alternatively you can try the live chat support link below if you wish. I also have deleted and reinstalled the new Optus app on I phone many times. The best Messaging experience is with My Optus app • Get instant responses from our Digital Assistant • Send us a message, then get on with your day • We’ll connect you to an Optus expert who will get back to you with a solution as soon as possible • Access your recent Messaging history . The good news is that we have been able to rebuild most of he functionality in My Optus App, without having a significant impact on the download size . Test your individual pieces of equipment by plugging a single handset into a socket and listen for dial tone. Turn on suggestions. I think there is a motive by Optus in this rejigging of this app. If you would prefer to communicate by post, mail a letter to: Customer Relations Group. Something’s not working smoothly? I've tagged your tweet for follow up so that we can get back to you as soon as our systems are up and running to assist further - Vin Hopeless. There is no reported fault with the app at the moment. Kartik Optus service difficulties and faults. LFC Fan. Optus says key services have been restored after a prolonged outage that left internet users furious. Optus says services have been restored after a prolonged outage. Following a series of technical difficulties, Optus, an Australian-based telecommunications company, has relinquished its exclusive World Cup streaming rights for the remainder of the tournament. ... please reach out our 24x7 Technical Experts via Messaging in the My Optus App so they can investigate this further for you. @Optus @no_ordinaryjo This may be ironic, but our systems are now offline for maintenance so you won't be able to access My Account or the My Optus app. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. @Optus @Paddo001 Hi Patrick, sorry about your Optus app issue. Reset your phone line by unplugging all phones and any other equipment connected to a socket 3. Optus headquarters are located in Australia at the address: I always get the oops We are sorry. 1. But the app is a usless bit of cr*p. I have had enough of optus, my contract expires in the next couple of months and I will be returning to the Australian company. SA 5106. The odd time this app worked it provided less information than the original app for business iphone app. Participant reference: whrl.pl/ReF4GM. Head Office Contact Details. @janine_hendry Seriously @Optus please stop send me texts to tell me my NBN is working - it’s not working Please stop telling me to text you - I can’t I don’t have WIFI Please stop hanging up on the phone after I’ve been on wait for 40 minutes citing technical difficulties #howdifficultisit posted 2016-Jul-27, 8:05 pm AEST O.P. This piece of software is nothing but a pile of junk. SALISBURY SOUTH. — Optus Sport (@OptusSport) June 17, 2018. More good news is that you can also manage all other aspects of your fixed service such as billing and add ons all in the same place. Check if there is a known problem with the Optus Network in your area 2. Get the most out of Messaging in My Optus app. Contact Optus by Post. Could anyone tell me what number the technical difficulties department would be? My Optus, I have had the same problem. Topic options. @Optus @no_ordinaryjo This may be ironic, but our systems are now offline for maintenance so you won't be able to access My Account or the My Optus app. Has switching the phone off and on or uninstall / reinstalling the app worked? I have just tested it on my phone and it is working. That app was great. The app also will not let me submit my review. Business Care Centre Call … The best way to manage your OPTUS account and get help when you need it. I installed the lasted optus app from the itunes store and all I'm getting it "Oops, Wr're Sorry!". PO Box 306. Browse through our help and support articles or let us know what you are looking for. For those users currently experiencing technical difficulties on Optus Sport, please enter your details into the 2018 FIFA World Cup app to watch the Costa Rica-Serbia game while our tech teams work to fix the problem. Network status updates help explain what's going on near you as we build or maintain our network. No only that the App on my new phone upgraded, only to find it is not compatible for online checking of data usage for my model, not telling me this beforehand, and now I can't wind it back! Turn on app notifications. Website says open 24/7 but on calling this morning got a message saying that it is closed and someone could call me back between 8.30 and 9.00am. It's like discovering buried treasure... those magical words... HOW TO EMAIL US. posted 2016-Jul-27, 8:05 pm AEST ref: whrl.pl/ReF4GM. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Archive View Return to standard view. Not only did MyAccount it give you a break down of your account, but it gave you a running tally of how much of the 2gb FREE data you had download in your plan, now you dont get that tally so you can go ahead and download without knowing and get SLUGGED at the end of the billing cycle for excess over you 2 Gb. Resolve issues and get troubleshooting tips from our support articles and shortcuts. Showing results for Search instead for Did you mean: Go Ask a Question. Or manage lost devices and service issues. ‎Download apps by Optus Mobile, including Optus Sport, Life at Optus, My Optus and many more. I now log into my account on the optus site to view my account. Technical difficulties; cancel. Who ever engineered this app should get a job with centre link. anyone else having problems with this stupid App? Find the help you need with Optus. from July 2016; to August 2016; last updated – posted 2016-Aug-8, 12:38 pm AEST posted 2016-Aug-8, 12:38 pm AEST User #737086 53 posts. No one at Optus on the phone knows what to do, just that check back in 24 hours, we are experiencing difficulty since we changed my account software. Optus had paid AUD$8 million ($5.9 million) for exclusive rights to stream the tournament in Australia, but will now share those with national public TV network SBS. If the problem continues, Optus might be faced with no other alternative but to allow SBS to broadcast all of the matches. Optus had a better App called MyAccount which gave you a break down of your billing on the go. I have complained to optus and all they say is delete and re install. @janine_hendry Seriously @Optus please stop send me texts to tell me my NBN is working - it’s not working Please stop telling me to text you - I can’t I don’t have WIFI Please stop hanging up on the phone after I’ve been on wait for 40 minutes citing technical difficulties #howdifficultisit Learn more. http://www.optus.com.au/shop/notices/service-chat. It was great, but they chopped this app late last year and introduced My Optus. I've tagged your tweet for follow up so that we can get back to you as soon as our systems are up and running to assist further - Vin My Optus App lets you quickly and easily check your mobile usage, pay a bill, chat to customer care and more, on your phone - 24/7. How to Contact Optus. Tap into your account with the My Optus app. I now log into my account on the optus site to view my account. That app was great. If none of these steps resolve the issue, see this page for who to contact. Fetch via Optus - Issue/Technical Difficulties. So you've told us in /forum-replies.cfm?t=1373889. The odd time this app worked it provided less information than the original app for business iphone app. Fixed Line technical support can be contacted on 1300 300 3322 at all times. For media enquiries, call +61 2 8082 7850. Self Service 24/7 using Optus App. It goes through the process as if it is submitting but then doesn't show and when you go back into write a review the draft review is still there. Plus an OPTUS APP you can use for questions about your mobile service. I believe its 133937 and just follow the prompts to the correct department. Hi all, I recently received … Handset or technical difficulties can be directed to one of the specific Vodafone numbers below: General Enquiries Business Plans – Call 133343 Personal Plans – Call 133937. View your usage, get billing support and much more with the My Optus app, download it, Usage on Optus app still in "technical difficulties". 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