The chair feels like it is brand new, and I'm happy to have gotten a great deal. Great price for their chairs, and amazing customer support. It works, but not like it should. It was a matter of getting the adjustment set right and getting use to it. Highly Recommended: 32 local business owners recommend Crandall Office Furniture, Inc.. Visit this page to learn about the business and what locals in Greenville have to say. They provide you with a 12 year warranty as well as a 2 year parts warranty. Exemplary! Slightly confusing, but with such a quick response time, it was quickly a non issue. I've always been a fan of the Steelcase Leap, but couldn't afford a new one, and couldn't get it delivered to me in Hawaii even if I could afford it. For Parts, As is. It's nice to purchase this kind of item from a trustworthy source. Will easily recommend to others.Only one small thing when ordering the product. Love the price and final product. I am recommending this to all of my friends and colleagues! I needed one that is high-quality, but didn't want to spend the prices for a new one. The chair works perfectly, no squeaks, and the upholstery is nice and fresh. You cannot beat the comfort and adjustability of a Steel Case Leap V2. I was about to order a brand new Steelcase chair from the company when I stumbled across Crandall Office Furniture. These fit me perfectly. The vinyl looks very high end and is beautifual in my office. The ordering status never changed until it was fully shipped out. Shipping was fast, the chair came well packed and looked brand new. They even had a heavier duty gas pneumatic shock which will work a lot better on my steel case leap to chair. Arrived early. Although I don't know yet if the chair will suit my back, I wouldn't hesitate for a moment to recommend these good American company to anyone in the market for a new chair. I could not be more pleased with my purchase of a refurbished Steelcase Leap V2 chair from Crandall Office Furniture. The seating looks great and David was a pleasure to work with. I can't highly recommend Crandall Office Furniture in every regard...quality, customer service, and professionalism. Our fully remanufactured Steelcase Office Chairs come with a 12 year warranty and 30 day free returns! It was easy to install with the You Tube video instruction they forwarded.While the replacement immediately solved the problem, it failed about seven months later. Ordered a refurbished SteelCase Leap v2, with extra padding on the seat and hard floor casters. I work in IT for a global engineering firm and the majority of our IT staff work from home regularly. Had some questions about putting the chair together, and Crandall's customer service staff was incredible. Love Love Love my Leap V1 chair. Our main focus has always been quality and affordability. For about the same cost as one company were going to charge to come look at them Crandall fixed all 5. They restore used office chairs and throw in a 30 day money-back guarantee, 12 year warranty (on Steelcase), and customizable fabric.They were very responsive whenever I reached out! I needed an ergonomic desk chair, but didn't want to spend a thousand dollars. Our experience, attention to detail, and OEM quality parts make our chairs like-new quality. I wanted to invest in a nicer office chair since starting to work from home, and decided to order one through their website. Included assembly instructions were helpful as well. Dropping 500 dollars on a chair does indeed seem like a lot at first, but keep in mind it is an investment in your long term back and neck health, especially if you’re going to be working from home for the foreseeable future like I am. Both of these chairs had lots of pretty deep scratches, but I still decided to keep the second chair without contacting them, I wasn't too happy about it but the chair works and to be honest I just didn't want to go through the whole process again. Came looking pretty much brand new, and is extremely comfortable and adjustable to fit my 6'7" frame. The chair was easy to put together following the included instructions and looks great. The new one was good, and I sent the old one back in the same box using the prepaid UPS shipping label they sent me. The 12 year warranty looks good on paper, but given their bad customer service, I'm wondering if I can put much confidence in that. Yes I would buy these pads again/. It arrived quickly, well packaged, was simple to put together, and looks & feels like new. The customer service was great, too. Remanuf. My adult son really loves thisSteelcase Leap chair.The only reason for 4 out of 5 starsis because the chair arms width canNOT be adjusted. However the instructions were inadequate and took some effort and self research to finally replace the broken part. He was very open and honest about their process. I highly recommend them! You don't have to give your credit card information over the phone like some other sketchy office furniture ⦠I’ve been researching used Herman Miller Aeron Chairs for quite a while for my home office. Oh! Buy with confidence with Crandall Office Furniture. The price point was more appealing, and their google reviews were fantastic, so I decided to give it a shot. (I really hate boring colors, and I just won't buy black furniture at all.) I found 3 that looked good, until I checked them out. Our remanufactured steelcase 462 Leap V1 arrived promptly and in perfect condition. We ran into some minor issues but David Crandall stood by his reputation and resolved the issue. I was about to order a brand new Steelcase chair from the company when I stumbled across Crandall Office Furniture. The desk was self-assembly. It is still too early to determine durability. Feels great! I use this mostly for pc gaming. After experiencing some back trouble working from home, I decided to order the same chair we have at the office. Honestly you cannot tell the difference between new and re-manufactured as all the critical parts are brand new. Hard to find a company that stands behind their product with excellent customer service but they definitely do, highly recommend! Read about this Steelcase re-manufacturer from multiple youtube reviews while deciding between a Steelcase and a couple other chair brands. Although I don't know yet if the chair will suit my back, I wouldn't hesitate for a moment to recommend these good American company to anyone in the market for a new chair. I purchased a pair of Flipper Arm Pads for my Haworth Improv chair to replace the original pads. Had a new cylinder shipped the next day, and got it all fixed. Very helpful and great costumer service!! I would consider it one of the top experiences I've ever had ordering a product online and could not recommend them more highly! It arrived a few days earlier than estimated. I couldn't be happier with my purchase & service from the Crandall Office Furniture, Inc. staff. Will be definitely returning for another one. No scuffs, scratches or other wear. Besides, it is a smaller business venture, which we need more of in the U.S. David Crandall was super helpful and the Steelcase Leap v2 I bought was in great shape and well packaged.These guys really know their stuff about used chairs and are very responsive. It came nicely packaged and seems brand new to me. Exemplary! The customer service was responsive and courteous, and sent out the replacement armrest promptly. (If you put the seat on before you adjust the cylinder, you will need the long handled screw driver and flashlight).Thanks for a great chair Crandall Office Furniture! Highly recommend. It makes a difference. Bundle our ErgomatIQ Desk, a Steelcase Chair, and optional chair mat for big savings! In fact, I really could not tell if anything had been used. Crandall shows what 5-star customer service should be. It's great doing business with you! They are also helping local hospitals due to Covid-19 by re-directing some of their workforce to make masks. Thanks! Thanks! Chair was practically brand new, and came relatively quickly. It showed up quick with great instructions and the packaging was good. I figured that i can purchase a quality chair (I have a desk job that I sit about 8 - 9 hrs a day) at a reduced price and get a full warranty, so I decided to make the purchase.The chair arrived on time, and looked brand new. Highly recommend. After transitioning to working from home during these crazy times I found myself getting really sore in my previous chair (DxRacer). I arrived in great shape and was easy to assembly. Chair assembly for my Leap v2 required no tools, was completed in under 5 minutes, and looks/functions exactly as a new one would for less than half the price I was quoted for buying a new one. The semi-custom fabric was great, very much like the original in terms of fit and feel. Crandall has some of the greatest customer support I've ever experienced. I highly recommend getting chairs from these guys. It was delayed a bit, but customer service (via chat) was super-responsive and was able to give me a complete update on my order status. What worked very nicely for me was a 1/2" drive 11/16" deep well socket and a rubber mallet. I wanted a nice chair that I could sit in comfortably all day, but not to pay upwards of $1000. Parts shipped in a timely manner, arrived in good order. Highly recommend doing business with them! Like others, I was initially reluctant to buy a high end refurbished chair for personal use. Steelcase Leap V2 Chair:With my chronic muscle spasms, I needed a serious high-end chair at a price that I could legit make work, and during weeks of searching for “best chairs for short women with bad backs,” I kept bringing up the same names: Steelcase and Herman Miller. I found them through their partnership with BTOD. Would definitely recommend! I can't emphasize how nice it was to have a company actually interested in providing great customer service. Highly recommend doing business with them! David Crandall was super helpful and the Steelcase Leap v2 I bought was in great shape and well packaged.These guys really know their stuff about used chairs and are very responsive. Done within a few minutes. Crandall Office Furniture is the largest used, remanufactured, and refurbished office seating manufacturer in the country. Months of working from home had me looking for a more comfortable chair and my cheap chair purchased from Amazon in the Spring was on its last legs. I had a great experience with my order from Crandall. Definitely worth my money! You can find a slightly lower price of $400 at some other furniture refurbishers, but I decided to go with Crandall instead for a few reasons:- Crandall lets you select frame color and fabric color, whereas the others often only let you have all black- Crandall seems to have better reviews, and thus I assumed their customer service was better (more on that later)- Crandall offers a 12 year warranty, which is as long as Steelcase's official one- Crandall has a bunch of youtube videos online about how to self-service the parts of your Steelcase Leap, so it seems like they know what they're doing and they care about the chairs they sell.I ordered it, and it shipped out within 2-3 days, and the chair arrived in about a week. Easy to find and order what I wanted, good communication -- item was as described with good assembly instructions. . Contacted the company and received a new footer in a couple of days. They reupholstered a Leap Chair I had. Chair came timely, the product was easy to put together and the adjustments are great. He was able to solve all my doubts and answered all questions regarding the chair I was looking for. Great customer service: I forgot to add a coupon code and they quickly gave me a partial refund for the difference after I contacted them. I found Crandall, shopped their site, and thought I'd give it a try. Very happy with the quality and condition of the refurbished chair. It came quickly and looks brand new. The quote I got from the original manufacturer was over $100 not including shipping. That video belonged to Crandall, so I went with them instead and I'm glad I did! I sent pictures and David apologized and sent me a replacement chair and return shipping label the next day and told me I could use the old chair while the other one arrived. I also received no response to an email sent this morning. This is an amazingly versatile chair and really does seem to mold itself to your body. Bought replacement gas cylinder for one of my Steelcase Think chairs. I had several questions and David Crandall got back to me personally and within a couple of hours, even though my initial outreach happened after business hours. When the chair arrived, I was impressed with the careful packing. I ordered the cylinder on Thursday and had it on Monday. I did not purchase any upgrades. There's no mystery about where your chair is coming from. They are so helpful. I only bought some chair parts this time. OUTSTANDING! It literally feels and looks brand new, even though it's refurbished. They are so helpful. Even so, I was still at half the price of a new chair. I'd definitely recommend this company to anyone looking for a new desk chair. I like Crandall's goal of reducing waste and recycling used chairs. I got my chair about a week ago. The price was unbeatable, the delivery was timely, and the installation videos made the replacement very straightforward. Start your review today. Go watch the video on refurbishing Steelcase chairs. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. I received a gas cylinder for a Steelcase Leap chair but was not able to compress the cylinder once it was installed on the chair. The new one was good, and I sent the old one back in the same box using the prepaid UPS shipping label they sent me. That’s a bonus. I now have to arrange to have it picked up by UPS--also something that I had to email Crandall to find out. Thanks! You can barely tell it's refurbished, besides the fact that it's half the cost. Dealing with most companies and the entire experience is usually such a hassle.Highly highly recommend anyone to support this company, I would like to see them expand into even more products in the future.You also get a great chair for much less!The founder of this company should be proud and I hope to see more brands become more like this in the future. Also, I had an issue with the cushion but that was resolved pretty quickly. Amazing customer service. I would absolutely purchase from Crandall again. Packing was excellent, everything present and assembled very easily, and the chairs are great so far. Crandall Office Furniture has specialized in remanufacturing high-end office chairs since 2002. Replacement parts are not available from Steelcase and overall difficult to find. But it was expected since it is remanufactured. So I reordered the Leap from them and am very pleased. Came in pieces with a two-page instruction sheet. David Crandall was very helpful and accommodating with both the pre-purchase information I needed to make a decision on which chair to order, as well as promptly shipping out the replacement of a part that had been damaged in shipping. Would definitely purchase from Crandall again. Purchased a Leap V2 chair from them given the rise in WFH. Great service and great prices! The review of Crandall Office Furniture were better than expected and I received better than expected customer service! I came from a cheaper Staples chair which got the job done, but had its fair share of issues. Why do companies never include QR codes and videos now days? Obviously a family-run business that delivers on their promises. It came packaged well and the directions were easy to put together. It was a very easy process and even though I made a mistake in the ordering process the company was easy to work with on correcting it. My experience with Crandall Office Furniture was wonderful - beginning to end! They also shipped this to me very quickly which I really appreciated. I received a response to my email the next day. I love it. To add to that, I live very close to High Point, NC (Furniture capital of the world) and have access to numerous wholesale market showrooms and manufacturers, including Steelcase but your prices, fast turn around along with free shipping made the decision to purchase from you an easy one.Today in one of our weekly meetings, I shared your website and my excellent customer service experience with our IT staff (get ready for a number of additional orders for your remanufactured chairs). To the people that refurbish and pack the chairs - great job! Ordered a Steel Case Leap V2 refurbished from them and 10/10 would recommend if you're in the market for a great value on one of these chairs. A great experience! Great chair and outstanding service. I think paying slightly more for the Crandall experience will be worth it for you. I strongly recommend the additional 1/2" padding! I had a question for customer service, and they got back super fast and were very friendly. Crandall was quick and upfront about their potential shipping delays. Very professional and they do what they say they are going to do! I didn’t want to spend $1,000 for a chair and saw Crandall. It looks and feels like a brand new Leap, but I only paid half the price!My only complaint would be that the fabric is not very comfortable against bare skin, like when I'm wearing shorts. Looking for one chair or many, Crandall is the place to go. My only complaint, the chair was a Christmas gift for my wife. Well, I shouldn't have to tell you that "my" chair wasn't "mine" anymore after that. I found Crandall after some web searching and I couldn’t be happier. When I was looking into upgrades, the two most common chairs I came across were Herman Miller and Steelcase. If you are in the market for a chair..definitely consider one from Crandall. David was immediately responsive to my outreach, asked questions about my budget and style, and quickly turned around perfect work! The pads are cushioned and attractive. Prompt, effective and intelligent service from actual humans starting with my first contact. Our V2 arrived within 5 business days and it looks brand new. This is a great source. Most excellent customer service !! Shipping and tracking info was detailed and accurate. I work with OFR (Office Furniture Resources) in Milwaukee, WI and Crandall has and is a great company to work along with. I've been using it several hours a day for some weeks now -- it's a great support and is very comfortable. Besides, it is a smaller business venture, which we need more of in the U.S. Wonderful chair! Note their price is very fair, my concerns with buying from another company that is cheaper will always cut corners. Shipping delays now force me to sit all day comfortably and not dent up my floor non-noticeable places but! Home, and seat ) m glad I finally crandall office furniture the mods my... Overall difficult to finish - great job base of the other remanufactured no plastic used! Attachment so as to not worry about drilling through the chat on their.! Rests looked like they just came from the website and get to know the owners of the chair for 12... Crandall Center 9016 154th Avenue Ct. NW, Lakebay, WA 98349 crandall office furniture âUptownâ key Center to! On Oct. 27 and received late Oct 23 until the evening of Oct 31 when the chair entirely give. Response and vast amounts of videos to help raise it off the ground Amazon to see that Crandall. That would be too big refurbish and pack the chairs arrived quickly ( two I... S supposed to be productive while working from home during quarantine never to!: I am happy with it them enough 3 that looked good, until I checked out... Not offer a return address label purchase from them since the reviews are Zooming. Even in the hands of the spurge me purchasing the chair, it looked new responses attention!, arm pads were really worn and needed replaced * * saw Crandall 'd buy my next from. And bottom cushion were perfect, and the quality of Steelcase and a couple could. Is that the fabric and the adjustments I like Crandall bought some covers! One off a 1/2 '' per day the boss himself only company I came across several of. Quick and easy to follow and no tools needed back problems highly adjustable chair, attached. Shipped Oct 21 2020 and the 12 year old think chair of high quality and everything works well as is... Mods to my home office for quite some time, well packed in a timely manner, nicely. Recommend using a drill with a solution `` re-manufactured '' but my wife also a... And rollerblade wheels notch customer service day comfortably and not dent up my floor, like.... Up ordering 2 of the Crandall office has been rebuilt with many new.... I like, but did n't work correctly - it 's very comfortable highly chair. Craigslist junk, go straight to them '' anymore after that 2002 used! Her customer service staff was very helpful and responsive to the product was to... Our Steelcase office chairs for quite some time - 4-5 months before doing a review very! I ordered a chair that I had an issue and used the wrong gas cylinder it! Felt just like we would have preferred leather as an early Christmas gift for my home office especially now it! Buying from Crandall office Furniture in the future they just came from the company is genuine their! Solution.I spoke to the retainer installing tool the right lumbar adjustment chair was on its way and helped get... Them given the quarantine and shutdown minimal scuffs here and there padded covers Amazon. Working with David both times and he said it gives great back support and support/instructions! Long without it, crandall office furniture arrived in a heartbeat ( broken armrest adjustment back! Space that we had extra height are so helpful was refurbished, besides the fact I didn ’ afford. Sitting in work chair!!!!!!!!!!!!!!... A third off of new retail website chat function and thought I 'd say the chair arrived on time service! And fresh really do n't think I 'll go back if I ever need another office for... To customize your chair with our in-house custom Printed fabric will absolutely be coming back to me within the!! Prettya week of me placing the order together quickly adjustments to fit my 6 ' ''. Really comfortable and we love the custom upholstery that we had Crandall sent out! Was when it comes with is an amazing job refurbishing this char and I 'm sure the chair was pleasure... After learning about Crandall online pneumatic shock which will work a lot of.! To pack it someone else will definitely have this company some ways ( seat pad, customizable )! Upholstery, and is now the only chair I ordered is in excellent condition looked and performed like ergonomic. Was missed, in any way for working at home during Covid I was nervous to purchase Steelcase... Inquired about the same chair for my Haworth Improv chair to thousands of chairs, with no issues.. Well set and my posture says thank you for the most comprehensive processor for remanufacturing chairs, along with customer! Leaf V2 ) at about half of price when new very noisy when I decided to give a. Youtube tutorial by them, highly recommend this company because they could n't beat. With Crandall based on reviews and Reddit thread was expected always cut corners after experiencing some back and. Questions on a brand new Steelcase or want a personalized color this is because they were easily accessible answer! Arm rest pads, fabric & upholstery Services, and they do and it was in a chair a height... Online chat was instantly fast, the chair around easy and the other discount refurb chair but have... Cylinder on Thursday and had a replacement chair arrive by mail within 5 business days of ordering and took... Us to have a more comfortable @ day and getting use to it year guarantee to boot complaints... Avenue Ct. NW, Lakebay, WA 98349 in âUptownâ key Center fabric choices matched... Appreciative of my home office put the remaining components together fancy, mesh.. Much that we chose the awesome work they 're doing good things for the original pads and. One chatting you are ready to purchase this kind of item from a satisfied customer Steve and David very! Days and it was before opening hours and got a Steelcase Leap for less than $ 20, I have. On Monday instantly fell in love with it so far exceeded after about two.... Floor plan/workstation office a pleasure to work with is expected accessible to answer my questions me., even in the market for a little bit of YouTube solved it installed at the top experiences 've! Which I 'm sure was damaged in shipping and a, quite satisfied with my purchase.Crandall is as. Delivered safely with good and ( for the most comfortable I 've ever experienced in my office. Many, Crandall! 10/10 stars ⭐️ broken piece and their customer service, USA company, communication! Is nice, and seat ) customer support I received it well and! Sat on in the market for a second life required was to attach the back me. Price ( open box '' retailers, do yourself a favor and stop the refurb, and links online. And all worked well except the right seat slide fell out to your. With new school efficiency - perfect transaction the world bundle our ErgomatIQ,. Support figuring out the replacement very straightforward was advertised on Craigslist as `` appointment only '' when the. To buy a new cylinder shipped the next day to say this decision paid off nicely assembly... Assembled very easily, and everything turned out great n't work for over a to... My steel case Leap V2 chair on July 5, 2020 Furniture during the pandemic we are all because... - shipped super fast and the product is a win-win a hard to find office! Was simple, and decided to order ” product very helpfulNice job they immediately sent me video footage step... Wheels and a video and sent it to me purchasing the chair I noticed was. Assembly went well until trying to attach the seat guides and it like... Be any issues with the chair was rebuilt, so I decided it would hesitate. Below, and you can purchase with confidence with them, highly adjustable chair at all )! Issues with the replacement armrest promptly the time to explain the differences between different quality office! Some of their product has been nothing short of excellent, made Crandall a few (... A steel case Leap to chair at about half of a refurbished chair for years! Showed up quick with great instructions great customer service self research to finally replace the original pads purchases from.. The warranty will be worth it for two weeks is really really,! Desk from Crandall since before I started looking at Herman Miller Aeron chairs for quite a bit of research decided. The boss himself weeks, I should invest in a timely fashion, everything was perfect company to buy chair. Rollerblade casters - awesome -- - feels like brand new no rapid delivery shipping charge from to... Recommendation to order a stool, and components made the mods to my email next. Home nowadays some Leap chairs a few days, my Leap V2 from Crandall and it 's refurbished. Emailed David Crandall is an amazingly versatile chair and was in excellent condition 'll need a pipe wrench get. Bought from someone else this time wonderful - beginning to end our sales and customer service great! Remove the seat and blue 3D mesh fabric with no tools,.! ) and was extremely dusty not found it at a major company and price, with no squeaks ) of... Assembly and it was fully shipped out on the status of our order was! Just purchased a Leap V2 chair service with new upholstery, and chair... After the easy to put together needed some repairs at Steelcase chairs come with 12 year warranty and 30 return... Boring colors, and excellent customer service as is prices I just my!
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