Input orders into Ramquest for Reliant Title. Need help with anything? Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Communicating efficiently and effectively with management, co-workers and the general public. Answering questions and assisting residents with reasonable requests, and follow-up as necessary. Screen visitors and vendors entering the building, Managed Tenant requests and provided assistance to visitors, Provided customers and visitors with escort services, Preparing and documenting incident reports, Respond to all emergency situations as directed by policies, Arranged or gave advice on transportation, business services or entertainment, Monitored guest requests for housekeeping and maintenance, Received and distributed packages for residents, Greeted residents, prospective residents and visitors, Ensure that standards are maintained and guest satisfaction is maximized, Keep inventory stocked and order new inventory based on guest in-house, Manages and supervise Concierge colleagues' to perform the daily tasks, Coordinates with Front office to execute efficient arrival and departure guests. Maintaining complete knowledge of all property features/services, hours of operations, residential lists, and must be familiar with names and unit locations. Summary : A Lead Concierge with more than 10 years' experience in the concierge arena exhibiting proficient public relations, oral and written communication skills. See our sample Concierge Cover Letter. Concierges greet guests in a hotel and make sure they feel welcome. Greeted incoming and outgoing residents and guests. The resume has four parts: resume summary, education history, a list of experiences, and outline of your skills. Employees willalso need to demonstrate … Performed administrative tasks to include minutes, scheduling, reporting and maintaining PAR levels. Enthusiastic and adaptable with results resolution in diverse environments. Speaking several languages, IT literacy and discretion are also highly valued at this job. However, the Concierge Resume mentions the following core tasks and duties – welcoming guests on arrival, confirming reservations, providing the needed assistance and information to guests; understanding the client’s needs and offering them personalized services as requested; suggesting activities and other facilities provided by the hotel, arranging events and other travel arrangements for the guests; taking reservations made through phone and responding to complaints. A concierge will need to handle multiple tasks at once. Summary : Goal-oriented Head Concierge, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Managed incoming labs results and other prescriptions orders and properly located in patient's charts. Administered comprehensive support for Property Managers, Resident Partner, Leasing, and Account Managers by maintaining databases, screening phone calls and responding to emails. Your ability to work to achieve the satisfaction of guests should be highlighted. Concierge Resume Examples & Samples. Found productive task to complete during down time without waiting for directions from manager. Provided strong administrative support and services to all levels of staff. Assisted guests with check in, check out, issuing duplicate room keys, folio review, and folio adjustments prior to check out when approved. Top Concierge Skills . Answered the phone and make reservations, took and distributed messages or mailed and redirected calls. Friendly Attitude Skilled at software installation, upgrades, updates, and hardware replacement. Works well independently and as part of a team. Scheduling doctor and transportation appointments for patients and guests. Strong organizational skills and attention to detail. Use the objective statement to make a great first impression, by communicating to the employer why you are interested in working as a concierge in their establishment. Trustworthy, discrete, loyal and ethical. Their role includes: offering information about nearby locations, calling taxis, storing luggage, making travel arrangements and dinner reservations, and running errands for guests. Provided functional planning and execution of program events, office socials and corporate teambuilding retreats exceeding 200 patrons. Accurately completed all guest requests and inquiries in a prompt and courteous manner. Solid team contributor with excellent interpersonal and leadership skills, superior knowledge to coordinate and manage activities, strong ability to quickly grasp complex tasks. Understood principles of auditing, balancing, and closing out accounts. Posted: (5 days ago) Job Requirements: 'Good Feet, Eyesight, and a Trim Figure' – The Atlantic. Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. Summary : Energetic Head Concierge with over 23 years of successful experience offering superb customer service in a very busy environment while meeting high expectations of residents and management staff. Ability to identify customer service issues within the ED lobby and assist with the resolution of … Firstly, you can use these skill words in your resume. Assisted with access to all community services available. Directed, oversaw, and trained department staff. If you haven't started your job search just yet, then you might find looking at other Front Desk Concierges resumes helpful. Attended to resident requests and utilized multiple resources both in house and external vendors to resolve problems and complaints. Educated members concerning BCN Advantage policies, procedures and benefits through verification and inquiries adhering to all HIPAA rules. Assisted residents with their luggage by carrying them to directed destination. Executed daily operations of opening/closing of shift, cash management, safe deposits, bottle service assistance. The objective section is your first contact with the employer, so make the most of it! 20+ concierge resume samples to customize for your own use. Assisted in providing customer service and data entry for nursing. Skills : Microsoft Office Suite, Microsoft Outlook, Internet Explorer, Operations Management, Microsoft Office, Hospitality Management, Concierge. Directed or escorted guests to specific locations within the building. Assisting approximately 500 guests weekly with all of their needs including shows, tours, hotel stay packages, dinner and spa reservations. Each one is 3–4 lines long, and gives the office hiring manager or HR member a brief look at your front desk background, clerk skills, office experience, and career goals. Greeted residents & their guests and screen people entering the building. Followed safety and infection control. Secondly, you can use these in your cover letter. Managed customer analytics to include staff engagement. Liaising with building management and emergency response teams concerning emergencies. Acted as a liaison between the physician, employee, and patient in a clinical setting and business setting. Conducted orientation sessions and organized on-the-job training for new hires. Skills : MS Office, Organizational Leadership, Analytical, Database Management, Guest Service/Food Service Management, Hard Sales, Quickbooks, Adobe. Find out what is the best resume for you in our Ultimate Resume Format Guide. Well versed in anticipating guest needs and responding appropriately. Identifying the caller, ensuring correct customer or authorized third party and ensuring confidentiality for the security of customer, Confirming which documents have been received and which are still needed for the customer, Receive inbound calls from the customers to help with questions, concerns and any other information that may be needed, Address patient concerns regarding complaints, Assisting patients in receiving their Medical Records electronically, Assist Patient/Proxy with Patient Portal enrollment process, Educates Patient/Proxy about Patient Portal iniative, Assist Patient/Proxy with Patient Portal initial login process, Keep Surveillance of building at all times, Organize daily events occurring through the building using specific programs, Use communication skills extensively on a daily level with tenants, Hold door and greet tenants as they enter and exit the building. Monitored the current status of coupon, discount, and other promotional programs. Being a concierge in an exclusive hotel means communicating with the right vocabulary. Hard-working, outstanding telephone, scheduling, and documentation skills. Provided the highest level of customer service to Clients. Addressed resident concerns and issues in accordance with the company's customer service standards. They also need to keep track of luggage and stored mail and know where to deliver it. Determined the charges for services requested, collected deposits or payments, or arranged for billing. Relaying calls to proper departments and performing a variety of related clerical duties. Answered phones, ordered all supplies and processed mail. Communicated between nurses, pharmacist, lab staff and doctors. Focused primarily on improving the level of the guests experience at the hotel that the employees provided. Problem-solving skills. Provided general office assistance as needed. Strong knowledge of the surrounding area and all recreational, hospitality and business related information. For example, they have the responsibility to make appointments for people, serve many guests, answer phone calls, book tickets and more! Two Column Resume Product Manager Resume Word Resume Templates Skills on Resume Resume Maker. Provided exemplary customer service to Elite Members. Concierge Associate. 7 votes Amber Lakin. Manage, maintain, and report any amenity deficiencies to the MRI.Answer telephone promptly and in a professional manner and direct callers to appropriate individual or take messages. Built relationships and trust through empathetic listening and respect. Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Concierge positions. Problem-solving skills. Responding to inquiries of homeowners, vendors, and property management personnel regarding services and building issues. Utilized maps, charts, and brochures to explain available activities to guests in person, and offered to arrange outings according to any existing itineraries. Provided support for residents in emergency situations, Delivered high level of customer service to guests, Provided customer service in a friendly and professional manner. Ensuring the lobby, entryways, and the front desk is clean and organized at all times. Skills : Customer Service, Answering Phones, Data Entry/Typing, Greeting & Directing Patients & Visitors, Proficient Computer, Strong Organizational, Medical Office, Medical Transcription, Record Management. Skills : Type 40 Wpm, File, Transcribing, Customer Service, Scheduling, Data Entry, Word, Powerpoint, Excel, Windows XP. This is something hiring managers will want to see on your document, so it’s essential that you describe your professional experience and skills with the … Contacting emergency services in the event of a fire or other incident requiring fire, medical, or police attention. 1. Concierge Resume Objective. 800-652-8430 Mon-Fri 8am-8pm CST Sat 8am-5pm … Maintaining key log and taking ownership of all appropriate keys and key fobs. Improved team rapport and signature service through daily forms of communication. Dependable with a strong work ethic and high level of performance. Personal Concierge. Welcome guest to Home Center for title, mortgage and real estate companies. Direct assistant to the daily duties of the Chief Concierge and controller of all requisitioning for the Front Office department. Represented the HOA and its interests to vendors, real estate agents, and contractors. Top Concierge Interview Questions with Example Answers [2020] Prepare for your Concierge interview by going through these most asked Concierge interview questions. Inspect work area and make sure lobby is in good order. Assist family/significant others with locating patients in the hospital. Provided transportation, cooking, cleaning, and other services to fit the needs of the client. Responsible for screening/ keeping log of visitors who enters and exits the building, and monitoring surveillance cameras. Screened all visitors and incoming packages/mail to ensure safety in the building. Understood guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. Home of the UK's #1 CV Builder × Contact Us. Answering incoming calls and routing calls to appropriate personnel, recording messages and delivering to appropriate personnel, researching and responding to routine inquiries. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Appropriately handling noise complaints presented by residents after normal Management office business hours. They need to be able to perform office work from time to time, which will require skills in word processing, managing files and records, transcription, and designing forms. Lead Concierge Resume. Provided support for multiple departments including HR and Connection, Created informational flyers informing residents about programs and events, Leveraged vendor relationships to meet and exceed hotel guest needs. Acted as a liaison between the property's management and residents, Responsible for overall management and efficient functioning of the Conciergedepartment. Booked spa and salon appointments along with up-selling treatments. Assisted nurses, managers and director with special projects and new initiative implementation. Developed departmental systems and procedures that better aligned the workflow process. Contacting housekeeping and maintenance departments when a problem is reported. Utilizing principles and processes for providing customer and personal services. Skills : Extremely Organized, Excellent Team Player, Positive, Glowing Personality., Administrative, Customer Service, Accounting, Public Relations. Recommended top dining and entertainment options for guests in the area. Provide continuous updates, edits, reviews and additions to an electronic database with guest information. Summary : Front Desk Concierge with 10 plus years experience in retail, financial, government and senior citizen assisted living environments. Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. ), procurement of tickets to special events and assisting with various travel arrangements and tours of local attractions. Reviewed insurance policy terms to determine whether a particular loss is covered by insurance. Follow Twitter. Handling guest check-ins and check-outs, appropriately operating hotel switchboard, taking calls and providing information and transfer calls. Answer alarms and investigate disturbances. Customer Service for customers dealing with foreclosure, Died in Lieu, Short Sales, etc. Demonstrated a professional attitude in all interactions with guests, hotel staff and vendors, both on the telephone and during face-to-face transactions. Checked to ensure that appropriate changes were made to resolve customers' problems. Known for staying late/picking up extra shifts on short notice. Coordinated the guest's itinerary before their arrival via phone, e-mail and fax. Skills : Operations Management, Microsoft Office, Hospitality Management, Concierge, General Manager, Financial Management. Contacted future guests and provided detailed information related to available services, hotel amenities, recommended restaurants and seasonally appropriate activities. Supervise and motivates staff to increase productivity. … In the description of your work history, you might want to use some of these key words. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers and subject matter experts. Responsible for documenting and maintain reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in services. Set up transportation, show reservations, special events, dining reservations, tours, cabanas, table service, guest list for clubs, and golf tee times throughout the valley. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Completing security checks every two hours to ensure the doors were locked and the stairwells were clear. 12/2016 - PRESENT Detroit, MI. Maintained knowledge of all casino events, promotions, general information and directions, restaurant, spa, and entertainment information, including menu items and hours of operation to best serve the guest within the property and throughout the valley. Interacted constantly with all internal departments to ensure consistent lines of communication related to all guest requests originating with the concierge team and confirmed all guest requests via documentation in the interdepartmental software system and email. Conducting inventory count of supplies based on customer demand, Provided customers information of products and services offered, including preparing and serving of food, Direct calls to Management, Maintenance, Construction, and Sales offices, Scan, sort, and prepare packages for daily inventory, Process and update access cards and fobs for residents and guests, Organize utility invoices for accounts payable through Excel Spreadsheets, Created memorandums and sent building wide emails with Buildinglink to alert residents of neighborhood events and board meetings. Proficient in handling and responding to residents needs pertinent to meals, luggage, cleanliness and organization of their space and surroundings. Assisted and advised customers regarding usage and benefits of organization's services. Obtained and utilized basic conflict resolution skills, so as to handle difficult patients in the most professional manner possible. Committed and dedicated to pursuing goals, being a team player and performing well under pressure. Communicated any issues between management and patrons. Set up amenities such as: floral, cake, balloon etc. Approaching all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner. They speak with guests all day, so it is important that they speak clearly and maintain a positive tone and a helpful attitude. Use your resume to help market your creativity and problem solving skills into the most coveted position in the hospitality industry. (e.g., HIPPA, Red Flag Rule, OSHA, ClLIA). Observed customers CCTV has an alarm system customer service, handle switchboard. 10608 Haleigh Ramp, San Francisco, CA +1 (555) 658 0421. Led the opening of a new property in Austin, establishing the operating procedures and training new hires, Created the new property brochure, website and quarterly newsletter as well as offer notary/translation services, Coordinate often complex requests and build positive relationships with residents and neighboring businesses, Spearhead fund raising events, residential outings and championed a recycling program that reduced waste 75%, Planned and coordinated travel itineraries for clients, out-of-town guests and corporate employees consisting of hotel, meal and car reservations including day/night event reservations, Maintained valuable relationships with a variety of vendors throughout the city, ensuring clients receive VIP treatment, Assisted marketing team in coordination/hosting of in-store events; managed RSVP's, email communications, gift bags and VIP guest room set up/monitoring. Make sure you've listed these in your skills for a concierge resume. Responded to a wide variety of questions and needs, in person and on the phone. Assuring prompt and positive action on all resident complaints, questions, concerns, and suggestions as well as to conducting quality assurance follow-up. Acquiring event tickets for residents, which could involve making reservations or payment under a resident's name. Provided guidance on preventive services. Professionally engaging and interacting with guests, presenting a friendly, approachable demeanor and a willingness to serve. Also, convey the value they would benefit if you are granted the job. Deliver any mail, packages and newspapers to the owners of the building. Accountable for the daily transactions pertaining to Front Desk Concierge. Core Competencies. Top Concierge Skills. Follow Linkedin. Calling taxis to transport residents and arranging storage for packages and luggage. Answering queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions. Concierge Resume Vocabulary & Writing Tips. Adhered to all best methods and practices delivered by employer. Sort garbage and keep an eye on all cameras in the building. Prepared a summary of cash, check, and credit card activities. Additionally, get access to sample answers and interviewer's expectations. Most Concierges showcase certification in hospitality services in their resumes. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Picked up and delivered items, and ran errands for guests/management. Explaining the appropriate use of keys and ensuring that guests are satisfied with the rooms allotted to them. Manage and organize the package room by accepting packages, notifying the resident, and locating and giving the correct packages to the resident. Objective : Enthusiastic and well-organized Receptionist/Front Desk/Concierge with a solid background in data entry, schedule management, and event planning. Solved all major customer problems and queries that subordinates were not able to solve, resulting in increased customer satisfaction and return visits. Communicated all learning and performance objectives, schedules and training assessments to upper management. Full Bio. Enhanced resident's experience by facilitating use of building amenities, booking reservations and event tickets, and by providing information about neighborhood businesses and city attractions. Highly proficient and self-motivated with specialized knowledge in communication, sales, customer service, and team leadership. Worked as the Night Auditor to insure that the accounting for the particular day was in order. Prepared salads in accordance with the portion and quality standards specified in recipes. While you only want to include skills you actually have, you might be able to tailor your resume to each job you're applying to by looking at what skills they're looking for and including those on your resume. A high school diploma or GED is typically needed for this post. 2. Managing administration request from residents assigning/activation of key fob entry and parking. Hose down side walk, and water/maintain flower garden. It’s actually very simple. Answers phones, records messages, receives packages, files documents, and completes any administrative tasks given. Arranging guided tours and other special activities for residents and/or their guests. Acquired extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. Summary for Concierge Resume. How to Write a Concierge Resume. Skills : Customer Service, Concierge, Marketing Coordinator, Loan Closer, Loan Document Drawer, Computer Programs, Customer Service Representative, Data Entry. Maintaining a professional demeanor and professional appearance at all times while on duty and in uniform. Able to function well as an independent worker or in coordination with hotel staff and management. Wonderful hotels are at a premium these days and what sets some apart is an excellent concierge. Provided prompt and accurate services to clients. Manage client's daily wants and needs and execute in a professional and timely manner, Maintain banquet event orders on a daily and weekly basis; refer to client resumes on daily basis, Coordinate room layouts and details of banquet event orders with various departments, Consistently work towards exceeding departmental service standards (LQA, JDP, CES and AAA Five-Diamond), Manage the concierge lounge during breakfast and evening hours, Collaborate with fellow associates to ensure a seamless experience for our guests, Maintain a clean and professional concierge lounge, Provide information about locale to guests; such as dining, nightlife, shopping, and tourist attractions, Cross-trained as a Front Desk/At Your Service Agent; knowledgeable about front desk duties & responsibilities, Aided in making the JW Marriott Grand Rapids #1 out of all other JW Marriott hotels in the US in 2014. Committed to excellence in hard work and dedication. Arrange for, suggest recommend, book and confirm services such as purchasing gifts, premium tickets, dry cleaning and other errands. Meeting, greeting and directing residents, verifying & recording guest/contractors' information, with instructions on entering the building. Sell yourself as much as possible by telling a recruiter what you plan to achieve. Facilitated resident requests for social events. Pricing Login Create Resume. Maintaining the cleanliness of the lobby, front entrance, including minimal snow removal. Serving as the first point of contact for incoming visitors distributing mail - incoming & outgoing, distributing incoming packages accordingly, printing ID badges for employees, filing correspondence special projects as needed such as helping with events, making schedules and charts for various departments, constructing manuals and admission packets for nursing, admissions departments, and administrative staff. Things to put on your resume Specific skills to mention Include the Skills section after experience. Greet visitors at community center front desk and provide guided tours as needed. Communication -Communication is critical for a concierge. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Balancing cash at the end of the shift and generate accounting reports for the benefit of the next shift. We ranked the top skills based on the percentage of Concierge resumes they appeared on. When listing skills on your concierge supervisor resume, remember always to be honest about your level of ability. Received, stored and disbursed residents' packages. Demonstrated ability to deal with different types of guests some of whom required high levels of patience and tact daily. Developed and implemented marketing techniques to collect patient feedback and developed strategies to enhance customer service relations. Responsible for cashiering functions including ringing up sales and service transactions. Accurately processed all incoming debit and cash transactions and counting/securing assigned bank.
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